Hell is a real place of unimaginable pain and suffering. I say that without any glee in my heart and while simply resting on the full authority of Jesus’s own words found in the Bible.
In Luke 16, for example, Jesus told a true story about a rich man who died and went to hades. The man was in so much agony that he cried out, “Father Abraham, have mercy on me, and send Lazarus to dip the end of his finger in water and cool my tongue, for I am in anguish in this flame” (v. 24).
While some might use the word “hell” crudely and casually, Jesus made no offhanded references to the place of eternal punishment, and neither should we.